Shipping and Delivery Policy
This Shipping and Delivery Policy outlines how digital products from HeartAlchemy are delivered once a successful payment is made through our official website www.heartalchemy.in.
Digital Products Delivery
All our offerings, including ebooks, online programs, and digital relationship resources, are delivered electronically.
Once your payment is successfully processed, you will receive an automatic confirmation email at your registered email address containing:
A secure download link (for ebooks or digital files), or
Login/access details (for online courses or members-only material).
In most cases, access or delivery occurs instantly or within a few minutes after payment confirmation.
Delivery Timeframe
In rare cases, delivery might take up to 24 hours, especially if there are server delays, payment verification issues, or email delivery problems.
If you do not receive your digital product within 24 hours of purchase, please contact our support team at heartalchemy96@gmail.com with your order details.
Physical Shipments
Currently, HeartAlchemy does not ship any physical products.
All our offerings are 100% digital, and no physical delivery or courier service is applicable.
Email Access and Responsibility
Please ensure that the email address provided during checkout is correct and accessible. HeartAlchemy is not responsible for failed deliveries caused by incorrect email addresses, spam filters, or inbox capacity issues.
We recommend checking your spam or promotions folder if you do not find your confirmation email in your inbox.
Failed or Delayed Transactions
In the event of a payment failure, your access will not be activated. If money is deducted but the product is not delivered, please email heartalchemy96@gmail.com with proof of payment. Our team will verify the transaction and ensure delivery or initiate a resolution within 3–5 business days.
Contact for Delivery Support
If you face any issues with product access or download links, please reach out to us directly at:
heartalchemy96@gmail.com
Support Hours: Monday to Saturday, 10 AM – 6 PM (IST)
Our support team ensures smooth, timely access for all verified customers.
Policy Updates
HeartAlchemy reserves the right to modify this Shipping and Delivery Policy at any time to improve service quality or meet updated legal and platform compliance requirements. Any changes will be reflected on this page with a revised effective date.
Effective Date: November 2025
Brand: HeartAlchemy Foundations
Website: www.heartalchemy.in